Refund policy
Last updated 3 September 2026
Digital books, films and coloring books
A digital purchase is delivered the moment it is paid (the downloads unlock right away), so it cannot be returned. If something is wrong with what you received (a file that will not open, a film that did not render), write to us within 14 days and we will fix it or refund it.
Printed books
A printed copy that arrives damaged, misprinted or not as ordered is reprinted and re-sent at our cost. Send us a photo of the problem. An order can be cancelled for a full refund until it is sent to print; after that, the digital half stays yours and we refund the printing and delivery when we can.
Credit packs
Credits are added to your account the moment a pack is paid and cannot be refunded once any of them is used.
How refunds are paid
Card payments are refunded to the card, through Stripe, within a few working days. Cash orders are refunded in cash or by transfer, as agreed with you on WhatsApp.
Truva Aspire · Beirut, Lebanon